*Last Thursday (06-24-10) I waited for FedEx to arrive with my new iPhone 4.0. Unlike most people that decided to stand in line for hours, I decided to pre-order mine in hopes to avoid the line. I’m glad I did.
As I tore open the box to reveal the magical device, anxious feelings overwhelmed me. I had been reading the early reviews and noticed that many new owners were having issues with yellow spots in the screen and reception issues when the phone was being held with the bare hand. I tore open the box to see the most awesome phone I had ever seen and immediately began to fill with excitement sorta like a kid in the candy store.
I plugged the phone into the computer and began the activation process, praying that my device wasn’t one of the defected ones that I had read about earlier. After about 10 minutes of completing the activation process, I finally was set up and felt complete. I looked in awe at the marvelous “retina display” that Apple boasted about in its keynote about two weeks ago. It was like looking at an HD TV in the palm of my hand. It was so clear, compared to my iPhone 3Gs that I almost didn’t believe that it was the same phone.
I decided to test the reception by holding it in my hand the way anyone who owned an iPhone would and became disheartened instantaneously. The bars that showed the signal began to disappear , one-by-one, until there were no bars. The theory had been confirmed. “Its such a beautiful device, but this is such a major flaw,” I thought.
The primary reason people buy the iPhone is because it’s an all-in-one solution for a phone, a computer, and an musical player. However, the primary function of the device is to be a phone, hence the term iPhone, so with every lost bar my heart began to harden towards Apple.
“How in the hell would they come out with a device with this major design flaw?” Then I I thought about how Apple decided to create their own case for the iPhone and it hit me like an ephinany. Apple knew something was wrong with the reception on the phone. They had to have noticed this flaw in testing and since the phone was already leaked, they had no time to go back to the drawing board and fix the solution. So their answer: Lets sell everyone a 29.99 piece of rubber that can be fashionable, AND fix our defect. I’m sure Steve Jobs and Apple would have gotten away with this , but the tech world quicky elevated the issue. In almost every tweet about the iPhone 4, the defect and the solution was quickly disseminated.
So now we have the “Jesus Phone” with a major design flaw that threatens Apple’s reputation of producing higher quality devices that justify the high costs. Usually a company of this magnitude would issue a recall, but not Apple, they blamed the issue on not holding the phone correctly. They even went so far as to make a commercial that showed everyone holding the phone “correctly.” (not holding the left hand corner.).
They also told the stores not to exchange the device but to bring up the good points of the phone. WTF!!!
There is currently a petition that people can sign , that basically wants Apple to provide people with free bumper cases. Apple , however, declined to meet the request and now they’re faced with a class action lawsuit, which I’m considering joining
My rationale is this. If Apple knew that they were selling a defective product, they shouldn’t have sold it. They should’ve fixed it. They didn’t and now they are going to suffer the consequences of their actions.
I will say that I did buy a Seido iPhone 4 Case @ RadioShack and haven’t really had issues with reception, but I shouldn’t have to do that. Come on Apple do the loyal customers who have stood by you some much needed justice. Especially since your biggest competitor, Android, is biting into your market share like a piece a cake.
Darryl Yates ([email protected]) is freelance writer that writes for various publications. In addition to writing he also owns and operates Gadget Guy Consulting, a technology based firm in Atlanta Ga. He enjoys educating people and helping them sync technology with their lives.